Iron Networks offers three levels of support services depending on the business need and budget. Support services can be purchased in 1, 2, or 3 year increments, and renewed under standard support up to 5 years. Customers seeking longer support for end of life products are able to purchase extended support packages. Support packages include a mix of hardware support, helpdesk support, and appliance updates. The packages are comprehensive and our team of seasoned support representatives provide customers with a single-throat to choke for their complex security and remote access needs.
Silver Support Package:
Advanced hardware replacement only.
Gold Support Package:
Hardware replacement and 8x5 helpdesk support.
Platinum Support Package:
Advanced hardware replacement and 24x7 helpdesk support.
More information about Iron Networks Support Plans can be found here: http://www.ironnetworks.com/supportSLA
Deployment & Consulting Services
Iron Networks offers deployment and consulting services to ensure that the advanced remote access appliances are deployed correctly and efficiently for every type of scenario. These include basic rack and stack deployment services and appliance configuration, architecture consulting, and advanced customization work.
DirectAccess PopUp Pilot Services
The DirectAccess PopUp Pilot was specifically designed to remove deployment blockers preventing DirectAccess adoption by creating a simple, packaged pilot program on an appliance with a set of service deliverables at an affordable price point. Customers taking advantage of this program will be able to complete a DirectAccess POC in a fraction of the time and cost that these projects normally run.
For more information on the DirectAccess PopUp Pilot please go here: http://www.ironnetworks.com/dapopup