Iron Networks offers three levels of support services depending on the business need and budget. Support services can be purchased in 1, 2, or 3 year increments, and renewed under standard support up to 5 years. Customers seeking longer support for end of life products are able to purchase extended support packages. Support packages include a mix of hardware support, helpdesk support, and appliance updates. The packages are comprehensive and our team of seasoned support representatives provide customers with a single-throat to choke for their complex security and remote access needs.
Silver Support Package:
Advanced hardware replacement only.
Gold Support Package:
Hardware replacement and 8x5 helpdesk support.
Platinum Support Package:
Advanced hardware replacement and 24x7 helpdesk support.
More information about Iron Networks Support Plans can be found here: http://www.ironnetworks.com/supportSLA
Deployment & Consulting Services
Iron Networks offers deployment and consulting services to ensure that the advanced remote access appliances are deployed correctly and efficiently for every type of scenario. These include basic rack and stack deployment services and appliance configuration, architecture consulting, and advanced customization work.
TMG End of Life Statement
Although Microsoft has officially announced that TMG is end of life, mainstream support continues until the end of 2015, with extended support until the end of 2020. Iron Networks, as a Microsoft Embedded partner, continues to actively sell and support the nTMG series and has not announced an EOL date on the appliances. Iron Networks will continue to support its TMG 2010 based appliances until Microsoft extended support expires. Any appliance end of life for new acquisition will come with a 12 month notice.
More information on Iron Networks professional services can be found here: http://www.ironnetworks.com/ps